Terms of Service
Version: 2026-11-11
1. Scope and Parties
These Terms of Service govern the use of the Eloora web application at eloora.io ("Service") provided by Janik Dietz, Wolframstraße 25, 86161 Augsburg, Germany ("Provider"). The Provider's contracting parties are the customer who runs an organization in Eloora and every company the customer sets up in Eloora and uses the Service for. By registering or accepting in the app, you agree to these Terms and to the data processing agreement.
2. Service Description
Eloora is a web application for managing let garages and parking spaces. The Service currently comprises: legal entities, sites, units, tenants and leases; charges, incoming payments and their matching, either through a bank connection or by importing bank statements as CSV files; documents and templates, dunning letters and termination confirmations; sending letters by email and by post; supplier invoices; and the AI assistant Eloora.
The Provider may develop the Service further. If a feature you use regularly is discontinued, the Provider announces this with reasonable notice.
3. Registration and Account
An account is created only through a personal invitation from the Provider or from a member of your organization. You are responsible for keeping your credentials confidential.
You must provide accurate information at registration and keep it up to date.
4. Eloora Is a Tool
Letters, declarations and payments that you or members of your organization trigger through Eloora are declarations of the company concerned, in its name and on its instructions. The Provider represents neither you nor your companies, does not collect claims and provides no legal or tax advice. You check templates, deadlines and rules that you set or adopt in Eloora on your own responsibility.
5. The AI Assistant Eloora
The assistant makes suggestions and prepares changes. It carries out a change to your data or a dispatch only in the name and with the rights of the signed-in member, and only once the member agrees or has set for the chat that it may carry out such changes without asking. AI answers can be wrong; check them before you rely on them.
6. Authority to Act
You warrant that you may act for every company you set up in Eloora, and that every self-representation or power of attorney you declare in Eloora exists and has the declared scope. Eloora records these declarations but does not verify them. You decide which rights the members you invite have.
7. User Obligations
- Use the Service only for lawful purposes and in accordance with these Terms.
- Do not attempt to gain unauthorized access to any part of the Service.
- Do not upload content that infringes third-party rights.
- Process the data of your tenants and business partners lawfully and inform them about the processing as data protection law requires.
8. Your Data and Data Processing
The data you enter into Eloora remains yours. Where it is personal data, the Provider processes it as a processor under the data processing agreement (AVV). It forms part of these Terms and applies to you and each of your companies. The Provider uses your data only to provide the Service to you, not for purposes of its own and not to train AI models.
9. Bank Connection and Letters by Post
The bank connection is provided by BANKSapi Technology GmbH as an account information and payment initiation service under its own terms, which you accept in its form. Your bank executes a transfer only once you confirm it there. If the bank connection ends, the Provider announces this in advance; bank transactions can then still be imported as CSV files. Letters you send with “Send by post” are printed and mailed by LetterXpress on the Provider's behalf.
10. Fees
The fees for the Service follow the individual offer the Provider makes to the customer.
11. Liability
The Provider is liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health. For slight negligence, the Provider is liable only for the breach of essential contractual obligations, limited to foreseeable, typical damages. Liability under the German Product Liability Act remains unaffected.
12. Availability
The Provider aims for high availability but does not guarantee uninterrupted operation. Maintenance windows and temporary outages may occur.
13. Term, Termination and Data Export
You may terminate the contract at any time by deleting your account or writing to the Provider. The Provider may terminate with one month's notice to the end of a month, and without notice for cause, in particular for breach of these Terms. Until the end you can export your data; on request, the Provider provides it in a common format. After that, it deletes the data as set out in the AVV.
14. Changes to these Terms
The Provider may update these Terms and the AVV. Material changes require your explicit acceptance before you can continue using the Service. Non-material changes (such as typo fixes or clarifications) take effect upon publication.
15. Governing Law and Jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, mandatory consumer protection rules of their country of residence remain unaffected. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Augsburg.
16. Contact
Questions about these Terms can be directed to: team@eloora.io